A new digital hub for ARM, Madeira's water and waste utility
Institutional information, service statistics, citizen reporting tools, and a document library, built with a local design partner for the company that runs water and waste across Madeira.
Client
ARM, Madeira
Built with
Custom document management system
A public utility's site had to carry institutional detail, service statistics, and citizen reporting without becoming hard to navigate.
The client
ARM, Águas e Resíduos da Madeira, is the publicly owned company that supplies, treats, and distributes water and manages solid waste across several municipalities of Madeira and Porto Santo. It works to a public-service mandate: sustainability, transparency, innovation, and equal access to services across the region.
The challenge
ARM needed a site that could carry a large volume of institutional and governance content, service statistics, and regulatory documents, let citizens report anomalies, and let staff publish news without friction, all on a platform reliable enough for a public utility.
What ARM needed, and what we built
The need
What we built
Redesign the site for a better, more accessible user experience.
A clean, functional interface reflecting ARM's public mission, built with local design partner No Words Productions.
Publish institutional information, governance detail, and service statistics.
Several custom page types, including a document management system for the institutional and regulatory content.
Let citizens report anomalies with a map and geolocation.
Interactive maps and forms for citizen anomaly reports, with geolocation.
Give staff an easy way to publish news, documents, and service status.
A publishing flow through the document management system, backed by SEO indexation and redirects from the old site.
How we worked
Process the content
We worked with local design partner No Words Productions to process a large volume of content into a structure reflecting ARM's public mission.
Build the custom page types
We built several custom page types, including the document management system and dynamic content such as maps, forms, and video.
Launch and redirect
After launch we focused on SEO indexation and redirecting the old links, on a high-performance hosting platform.
The result
Residents and professionals get clearer navigation to every public service.
The new ARM website gives residents and professionals clearer navigation to institutional content, service updates, interactive forms, and local contact details. The combination of dynamic features and reliable performance makes the platform a central digital hub for the water and waste services ARM runs across Madeira.
What the site does
- Publishes institutional and governance information
- Reports service statistics and performance
- Takes citizen anomaly reports with map and geolocation
- Centralizes contact details for every location and service
Services and technology
Services
Built with
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